At Aureon Labs LLC, we stand behind the quality of our products and want every order to arrive correctly and in good condition. Because our products are specialized research materials with specific handling, storage, and chain-of-custody considerations, we are unable to accept physical returns once an order has shipped.
All products sold by Aureon Labs LLC are intended strictly for laboratory, analytical, and in-vitro research purposes only. They are not intended for human or animal use or consumption.
All Sales Are Final Once Shipped
Once an order has shipped, all sales are considered final.
We cannot accept returned products, including unopened products, because once an item leaves our control, we cannot verify how it has been stored, handled, or transported. Returned research materials therefore cannot be placed back into inventory or resold.
This policy helps us maintain the integrity and traceability of the products we supply.
We do, however, provide replacements or refunds when there is a legitimate problem with an order as described below.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect product, or is missing an item, please contact us within 7 calendar days of confirmed delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and shipping packaging when applicable
- The product lot or batch number, if applicable
Resolution of Verified Order Issues
Once we verify the issue, Aureon Labs LLC will, at our discretion, provide a replacement, store credit, or refund for the affected item.
If we made an error fulfilling your order, there will be no additional shipping charge for a replacement.
Lost Shipments
If tracking indicates that a shipment has been lost in transit or the carrier is unable to complete delivery, please contact us so that we can investigate the shipment with the carrier.
When a shipment is confirmed lost in transit, we may provide a replacement or refund at our discretion.
If tracking shows a package as delivered but you cannot locate it, please first check with household members, neighboring locations, mailrooms, property management, or the carrier. Carrier scans occasionally occur before the package is physically delivered.
Please contact us promptly if the shipment still cannot be located so we can assist with the carrier investigation.
Aureon Labs LLC is not responsible for orders delivered to an incorrect address supplied by the purchaser.
Product Quality Concerns
We take product quality seriously.
If you believe a product you received materially differs from its labeled specifications or applicable Certificate of Analysis, please contact us within 7 calendar days of delivery and provide your order number, lot or batch number, and a description of the concern.
We may request photographs, documentation, or independent analytical test results when appropriate.
If we determine that a product was materially nonconforming at the time it was shipped, we will provide an appropriate replacement, store credit, or refund for the affected product.
Product quality claims do not include dissatisfaction with research outcomes, experimental results, or circumstances arising from improper storage, handling, alteration, contamination, or use after delivery.
Cancellations and Order Changes
Orders may be cancelled or modified before they enter fulfillment or are shipped.
If you need to cancel an order, change a product, or correct a shipping address, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing has begun.
Once an order has shipped, it cannot be cancelled.
Change-of-Mind or Ordering Errors
We do not provide refunds or exchanges after shipment because a purchaser:
- Changes their mind
- No longer needs the product
- Orders the wrong product, quantity, or concentration
- Finds the product available elsewhere at a different price
- Provides an incorrect shipping address
- Is dissatisfied with experimental or research results
Review Your Order
Please carefully review your order before completing checkout.
Unauthorized Returns
Please do not send products back to Aureon Labs LLC unless specifically instructed to do so by our customer support team.
Because returned research products cannot be placed back into inventory, unauthorized returns may not be eligible for a refund or credit.
Refund Processing
Approved refunds will generally be issued to the original payment method.
Please allow 5-10 business days after a refund has been processed for the credit to appear, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error by Aureon Labs LLC.
Research Use Only
All products offered by Aureon Labs LLC are sold strictly for laboratory research, analytical, and in-vitro research purposes only.
Products are not intended for human or animal consumption, administration, therapeutic use, diagnostic use, or any other unapproved application.
Any use inconsistent with these restrictions may void eligibility for a replacement, refund, or other accommodation.
Contact Us
If there is a problem with your order, please contact Aureon Labs LLC before initiating a payment dispute or chargeback. We want the opportunity to review the issue and provide an appropriate resolution.
When contacting us, please include your order number and a brief description of the issue.
Aureon Labs LLC