This Shipping Policy explains how Aureon Labs LLC processes and delivers orders for qualified laboratory research customers.
All products are supplied strictly for laboratory, analytical, and in-vitro research purposes only. They are not intended for human or animal use or consumption.
Eligible Destinations
Aureon Labs LLC currently ships only to eligible addresses within the United States.
We do not currently offer international shipping. Orders submitted with an ineligible destination may be cancelled and refunded.
Order Review and Processing
Orders are reviewed for qualified research use before fulfillment. Processing begins after the order, payment, delivery information, and required research-use attestations have been accepted.
Order processing time is separate from carrier transit time. Processing or shipment may be delayed if information is incomplete, payment cannot be verified, or additional research-use review is required.
Shipping Methods, Rates, and Delivery Estimates
Available shipping methods, shipping charges, and estimated delivery windows are presented during checkout before payment is completed. Options may vary by destination, order contents, and carrier availability.
Delivery dates and transit times are estimates and are not guaranteed. Carrier delays, weather, service interruptions, and other circumstances outside our control may affect delivery.
Address Accuracy and Changes
Purchasers are responsible for providing a complete and accurate delivery address. Please review all delivery information before submitting an order.
Address changes may be requested before an order enters fulfillment or ships, but cannot be guaranteed once processing has begun. Aureon Labs LLC is not responsible for an order delivered to an incorrect address supplied by the purchaser.
Tracking and Delivery
Tracking information will be provided when it is available from the carrier. A carrier delivery scan may occur before a package is physically available at the delivery location.
If a package is marked delivered but cannot be located, first check with household members, neighboring locations, mailrooms, property management, and the carrier.
Lost, Damaged, Incorrect, or Missing Shipments
If tracking indicates that a shipment has been lost in transit, or if an order arrives damaged, incorrect, or incomplete, please contact Aureon Labs LLC promptly.
Claims for damaged, incorrect, or missing items must be submitted within 7 calendar days of confirmed delivery. Resolution eligibility and available remedies are described in our Refund & Return Policy.